Privacy Policy
Effective Date: September 1, 2026
Last Updated: September 1, 2026
My Medicare Universe (“My Medicare Universe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.mymedicareuniverse.com, communicate with us, request Medicare or insurance information, schedule an appointment, or otherwise use our services.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including your name, email address, telephone or mobile number, mailing address, ZIP code, date of birth, appointment information, and information about your Medicare or insurance needs.
When necessary to help you evaluate insurance options or complete requested services, you may also voluntarily provide information concerning your current insurance coverage, Medicare eligibility, prescription medications, healthcare providers, preferred pharmacies, health-related needs, or other information relevant to evaluating available coverage.
Please do not submit Social Security numbers, Medicare identification numbers, financial information, or other highly sensitive information through an unsecured website form, email, or text message unless specifically instructed to do so through an appropriate secure process.
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, referring pages, pages viewed, and website interaction information.
How We Use Your Information
We may use information we collect to respond to your questions and requests; provide information about Medicare and insurance options; assist with plan comparisons, applications, and enrollments when requested; schedule and manage appointments; communicate with you regarding requested services; provide reminders and follow-up communications; maintain appropriate business and compliance records; operate and improve our website and services; protect against fraud or misuse; and comply with applicable legal, regulatory, insurance carrier, and Medicare requirements.
Where required, marketing communications will only be sent with the appropriate consent.
Medicare and Insurance Information
My Medicare Universe is an independent insurance agency. In the course of assisting you with Medicare or other insurance products, information you provide may be used to research available plans, verify eligibility, prepare quotes, assist with enrollment, or otherwise provide the insurance services you request.
When necessary to provide those services, information may be transmitted to insurance carriers, plan sponsors, enrollment platforms, quoting platforms, or other service providers involved in fulfilling your request.
We do not use personal beneficiary information for purposes unrelated to providing requested insurance services or otherwise permitted by law.
SMS and Text Messaging Privacy
If you voluntarily consent to receive text messages from My Medicare Universe, we may send messages related to your inquiries, appointments, requested Medicare information, follow-up communications, service notifications, and, when you have provided appropriate consent, marketing or promotional communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing any product or service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Your SMS opt-in information and consent are not sold, rented, transferred, or provided to third parties for their own marketing or promotional use. Service providers that help us operate our messaging systems may process information only as necessary to provide services on our behalf.
Email and Telephone Communications
If you provide your email address or telephone number, we may use it to respond to your request, provide information you requested, communicate regarding appointments or services, and provide other communications for which you have given appropriate consent.
You may request that we stop marketing communications at any time. Email messages may also contain an unsubscribe option where applicable.
How We Share Information
We may provide personal information to service providers that perform functions on our behalf, such as website hosting, customer relationship management, email delivery, SMS delivery, scheduling, technology support, quoting or enrollment services.
We may also provide information to insurance carriers, Medicare plan sponsors, or enrollment platforms when reasonably necessary to provide services you have requested.
We may disclose information when required by law, regulation, legal process, government request, or when reasonably necessary to protect our rights, users, business, or others.
We do not sell your personal information.
Regardless of the circumstances above, mobile telephone information and SMS opt-in consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Cookies and Website Technologies
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, improve website performance, and provide website functionality.
Third-party services incorporated into our website, such as scheduling systems, forms, chat or messaging tools, analytics services, or other website tools, may also use cookies or similar technologies.
If we materially change the advertising or tracking technologies used on our website, we may update this Privacy Policy accordingly.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no Internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide requested services, maintain appropriate business records, satisfy insurance carrier or Medicare compliance requirements, resolve disputes, and comply with applicable legal and regulatory obligations.
Information may be retained for longer periods when required by law or applicable insurance or regulatory requirements.
Your Choices and Privacy Rights
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal, regulatory, record-retention, and insurance requirements.
Depending on where you reside, additional privacy rights may apply under state or federal law.
You may withdraw consent for marketing communications at any time using the opt-out methods described in the applicable communication.
Third-Party Websites
Our website may contain links to Medicare.gov, insurance carriers, healthcare resources, scheduling platforms, or other third-party websites. We are not responsible for the privacy practices, security, or content of websites operated by third parties.
We encourage you to review the privacy policy of any third-party website you visit.
Children's Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal and regulatory requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:
My Medicare Universe
Website: www.mymedicareuniverse.com
Email: Scott@mymedicareuniverse.com
Phone: 602-410-6622